Warranty

Defects and complaints:

If you want to plead a defect, you as buyer must let us know in due time.
If the goods are found toi have a defect or parts of it are missing, one of the following actions can be taken:

- The lack remedied.
- There may be replacement.
- There may be an appropriate reduction in the purchase price.
- The acquisition may be cancelled if the defect is substantial.

Seller pays for shipping to seller stock. Item must be returned properly packed. There can not be returned  goods without prior agreement.
Send mail to: [email protected]

Warranty:

Xparts provide a 24 month warranty on all products, according to the Danish purchase law § 83, the burden of evidence after the first 6 months lies by the buyer. Should a product against all odds become defective under normal use during the period covered by the warranty, it will be replaced or repaired free of charge by Xparts, unless the error is due to operator error, modifications or gross misuse by the user. If you need to make a claim, please do this as soon as possible and within a reasonable time after you have discovered the error, if you advertise within two months after the defect is discovered, the claim is always in reasonable time.
If the complaint is justified we will refund your (reasonable) shipping costs.
We ask that you include the following:

- A copy of the original invoice
- A detailed description of the error
This is not a requirement, but it eases the process for us and means a faster response to you.
After receiving your complaint, you will be contacted within 24 hours, after which a detailed agreement on defect rectification or replacement of the product will be made.
If it appears that a product is returned as defect and it is not defect, or that the fault is not covered by the warranty, Xparts will charge you A fee of DKK 200, - +. postage and freight charges for the returning of the goods to your adress.

Note:
All items must be installed / used in accordance with the instructions in the original workshop books. The original part numbers (OEM) may only be used as reference numbers.
Questions regarding complaints and warranty can be sent to: [email protected].

Ship to:

Xparts.dk
Vemmingbund Strandvej 111
6310 Broager

Note: We do not accept packages sent. C.O.D or similar shipping methods.

Remember that the product must always be returned in protective packaging, be sure you get a receipt for shipment so that we can return your reasonable shipping costs. Remember to enclose a copy of the original invoice and a copy of your receipt for your expenses for shipping.